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FAQ
General Questions
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What is T-Alerts?
T-Alerts is a voluntary subscription service that allows subscribers to
receive electronic notifications of significant train delays (estimated 15
minutes or greater) and service changes for selected MBTA lines.
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How much does T-Alerts cost?
T-Alerts is a free service offered by MBTA. Depending on your Internet
service provider or cellular phone plan, additional per-message charges may be
assessed by your carrier. Please call your carrier to inquire about any charges
they might impose BEFORE subscribing.
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What type of devices will T-Alerts send
messages to?
T-Alerts can send messages to any device that has an e-mail address
and/or a cellular number. This includes desk-top computers, pagers, cellular
phones, personal digital assistants (PDAs), or other such devices.
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Is there a limitation on the length of a text
message?
Yes, text message capabilities are limited to the first 160 characters
due to storage limitations on cellular phones. For this reason, T-Alert
messages are generally kept short.
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How many MBTA lines/routes can I subscribe to?
You can subscribe up to any three lines/routes the MBTA operates.
T-Alerts for elevator and escalators on any of those three line/routes can also
be added.
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Can I have T-Alerts go to more than one e-mail
address or mobile device?
Yes. When you subscribe, you can provide up to two e-mail addresses (or
cellular phone numbers for text messages). If you need to list more than two
e-mail addresses, you will need set up an additional subscription.
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Will my mobile provider charge me to receive
T-Alerts?
This depends on your service provider and plan. We strongly
encourage you to check with your provider to determine if there are additional
charges BEFORE you subscribe to this service.
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Can I receive SMS
messages instead of e-mail messages?
If your cellular phone, PDA, or pager is capable of receiving text
messages, the providers automatically convert e-mail to text
messages. To receive T-Alerts as SMS messages on your cellular phone, PDA,
or pager, refer to your provider for actual instructions. Use your SMS
message e-mail address provided by your carrier to sign-up for T-Alerts.
Examples of addresses for various providers are:
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Cingular: your 10 digitnumber@cingularme.com
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Verizon: your 10 digitnumber@vtext.com
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AT&T: your 10 digitnumber@mmode.com (previously
your10digitnumber@mobile.att.net)
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Nextel: your 10 digitnumber@messaging.nextel.com
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T-Mobile: your 10 digitnumber@tmomail.net
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Sprint: your 10 digitnumber@messaging.sprintpcs.com
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SkyTel: your pager PIN or Personal Access Number
@skytel.com
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Arch Wireless: Your pager PIN @archwireless.net
Please check with your provider to obtain the most recent access method and
that your cellular phone or PDA is authorized to receive text or email
messages.
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I am not receiving the T-Alerts.
Ensure that you signed up with a valid e-mail address(es) and
replied to the confirmation e-mail. If you did not receive the
confirmation e-mail or did not reply to it, you will not receive T-Alerts.
Ensure that the T-Alerts are not being blocked by your SPAM filter. Add the
e-mail address talerts@talerts.mbta.com
to your allow list or list of authorized senders.
Subscription Questions
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How do I subscribe to T-Alerts?
Use the Subscribe page and
complete the necessary fields.
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I subscribed, but I entered the wrong e-mail
address. What should I do now?
Re-subscribe with the correct e-mail address. The incorrect e-mail
address will automatically be deleted from the system.
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I subscribed, but I want to change the MBTA
lines, days, or times. What should I do now?
Use the Manage Account page to make changes.
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When I subscribed, I was advised that I would
receive a confirmation e-mail, which I did not receive. What should I do now?
Use the Manage Account page and select
"resend confirmation e-mail". Make sure that your SPAM filter is not blocking
e-mail from talerts@talerts.mbta.com.
If you still did not receive the confirmation e-mail, please contact T-Alerts
Support.
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I received the confirmation e-mail on my pager or cellular phone, and I
can not reply to confirm the subscription. What should I do now?
Use the Manage Account page and select "Authorize
Account". You will need your e-mail address and authorization ID number (AUTH
ID) provided in the confirmation e-mail. If you do not have the confirmation
number, please contact T-Alerts Support.
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Is there another way to confirm my subscription
to T-Alerts?
Use the Manage Account page and select "Authorize
Account". You will need your e-mail address and authorization ID number (AUTH
ID) provided in the confirmation e-mail. If you do not have the
confirmation number, please contact T-Alerts Support.
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My e-mail address has changed. What can I do to
continue to receive T-Alerts?
Unsubscribe using your old e-mail address and re-subscribe using your new
e-mail address.
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I need help subscribing to T-Alerts.
Contact T-Alerts Support. Please
have available your e-mail address and any error messages you are receiving.
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How do I unsubscribe from T-Alerts?
Use the Unsubscribe page. You will
receive a confirmation e-mail if the process was successful.
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How do I manage my T-Alerts account?
Use the Manage Account page.
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